Customer FAQs

How do I get custom sizes and colors?

Just ask! We offer oversized prints and mixed media works. Send an email with your desired size or send in photos of your walls and we will work with you to create something powerful and unique.

When will I receive my item?

Custom works for large spaces can take up to 3-4 weeks.

Other items usually ship within a week.

Delivery times will vary depending on your location and chosen shipping method. You’ll get an email from us when your order ships, with tracking information.

We try our best to keep shipping rates fair

Shipping rates are calculated at checkout time based on your address and chosen shipping method. We mark the quoted rates up slightly in order to cover some of our packaging costs – we use high-quality, recyclable packing materials to protect your items (and the Earth!).

If you are shipping internationally, be prepared for extra fees and delays

Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We can not and will not falsely report on an item’s value to help you avoid these fees.

Estimated delivery times are not guarantees and items will sometimes get tied up in customs for weeks.

The USPS is lousy at tracking international packages

If you are ordering internationally and choose to ship via the US Postal Service, when we ship your order you will receive an email with a tracking number and a link which you can use to track your package on USPS.com. The linked page will contain up-to-date information until the package leaves the US, at which point the it will cease to be updated until the package has been either delivered or returned to the US. Sometimes it is possible to glean more information on an international package’s whereabouts by tracking it via the foreign delivery agent. We have compiled a small list of these agents here:

UK - ParcelForce
Canada - Canada Post
Spain - Correos
Germany - DHL
Australia - Australia Post
Italy - Poste Italiane

Please contact us immediately about lost or damaged items

Keep all original packing materials as they may be needed for insurance investigation purposes. Email jrvdesign@gmail.com to let us know about any damage ASAP. If possible, include pictures. We’ll be in touch with next steps.

Ordering in quantities of ten or more?

Returns

If you’re not completely satisfied, call or email us to arrange a return within 30 days. All returns are subject to a 15% re-stocking fee.

We reserve the right to refuse service and/or limit quantities to anyone at our discretion.

Customer Privacy

Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

We’ll never, ever, ever sell or otherwise give out information to a third party.